Our Responsibility
We believe sustainability should shape how we think, act, and operate. It influences how we design our products, engage with partners, and support our travellers and colleagues.
Our approach is rooted in progress over perfection. We take deliberate steps - through training, supply chain engagement, responsible communication, and increased transparency around impact - while continuing to learn, and improve.
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Our role
As part of this responsibility, we recognize that sustainability is both an expectation and a responsibility. We aim to better understand our impact and use our position to influence how travel is developed and experienced.
Travel has the power to inspire and connect - but it also comes with environmental and social challenges. Our focus is therefore on supporting more informed decisions, with increased transparency towards both our business and customers.
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Focus 2026
Our work continues across our four focus areas, with particular emphasis on supplier assessment and engagement, expanding carbon labelling across selected products, and building a more structured foundation for tracking progress and performance.
Internal operations
Transition towards a more data-driven approach to sustainability, including tracking of energy, water, and operational data
Expansion of internal training and awareness through our Learning Management System, covering responsible marketing, supply chain sustainability, and carbon calculation
Continued focus on responsible use of digital tools and AI, supported by internal guidelines and training
Ongoing development of a responsible workplace, guided by our Code of Conduct, diversity and inclusion principles, and focus on employee well-being
Supply chain
Continued focus on our supply chain as the area with the greatest impact, including environmental and social considerations
Maintaining a structured supplier assessment cycle, with the next full assessment planned for 2026
Strengthening supplier onboarding and evaluation processes to support more responsible product development
Monitoring developments within airline sustainability frameworks to improve future benchmarking and transparency
April 2023.
Travellers
Introduction and further development of carbon labelling on selected travel products, starting with Tripmates itineraries
Gradual shift from carbon offsetting towards greater focus on understanding and reducing actual emissions
Continued focus on customer satisfaction, supported by clear complaint handling procedures and compliance with EU regulation
Strengthening crisis management and traveller support through the Global Team, providing 24/7 assistance across markets
Communication
Ensuring clear, accurate, and compliant sustainability communication in line with the EU Green Claims Directive
Ongoing training of marketing teams to support responsible communication and avoid greenwashing
Continued focus on transparency and consistency in how we communicate sustainability efforts and progress
Looking Ahead
In 2026, we will take the next step in strengthening our sustainability approach by defining clearer priorities, concrete actions, and measurable KPIs.
We will prioritise the areas where we can drive the most meaningful impact - particularly within our supply chain — while further increasing transparency and enabling more informed choices for our customers.
As the travel industry continues to evolve, our focus remains on integrating sustainability into core business decisions and continuously improving our understanding of impact across the value chain.
More details can be found in our CSR Report adopted April 2026.
CSR
The Kilroy Group is committed to managing the social and environmental impact of our direct and indirect operations in a sustainable manner.